Shipping policy

If your return request is approved, we will provide detailed instructions on how and where to return your item.

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.

Once we receive and inspect your returned item, we will notify you of the status of your refund or exchange.

Please note that shipping times for exchanged items may vary depending on your location.

For returns valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance. Djoule is not responsible for return packages that are lost, damaged, or delayed in transit, and we cannot guarantee receipt of returned items without tracking.

If you have any questions about your return, please contact us at info@djoule.store before sending your package.